Treating customers fairly (TCF)
A new era for risk: the move toward ‘customer risk experience’
Research into the risk function of the future has identified a strong and accelerated drive to consider risk management as a key enabler of a great customer experience. This evolution has been termed the ‘customer risk experience’
With-profits models lack sophistication, survey shows
Towers Watson survey reveals over half of insurers do not project risk appetite
Top 10 op risks 2015: mis-selling
Unsuitable products have cost banks billions
FSA releases final guidance on retail structured products and does not equate complexity with riskiness
Though little has changed since the FSA published draft guidance on structured products towards the end of last year, the newly released formal guidance contains an additional steer on the subject of stress testing
Supervision not regulation, says SEB's Hansen
Rather than rushing to increase regulation and potentially creating compliance costs and regulatory risks, authorities should be getting involved at the ground level to improve supervision, says Lars Hansen, Swedish insurer SEB Life’s chief risk officer
Criminal minds and increased surveillance
All you survey
FSA fines pension-switching services £143,500 over bad advice
Customers were told to switch pensions regardless of situation or requirements, says regulator
Dodd-Frank: consumer protection regulator to increase retail op risk exposure
The planned Consumer Financial Protection Bureau could drive US focus on treating customers fairly for retail banking and credit products
Nordic horizons
Markets in the Nordic region have been far from immune from the troubles that have hit structured products across Europe. But speakers and delegates at the Structured Products Nordic Region conference spoke of light on the horizon - despite the pressing…
FSA releases Financial Risk Outlook
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UK FSA will assess TCF in Arrow visits
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UK’s FSA sets sights on retail banking
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UK FSA fines approach £100 million
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Customer care
MANAGEMENT
FSA urges firms to meet December deadline for TCF
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TCF checklist released in reaction to crisis
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