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The safety of customer data may be top of mind for banks – but for lenders with large retail businesses, the threat of platform outages locking customers out of their accounts and preventing payments for an extended period is not far behind.
IT disruption
Regional and domestic banks rank: 2
Top 10 rank: 3
Number of benchmarking respondents: 9
IT disruption can stem from a number of causes, ranging from internal slip-ups and
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